Need help?
Frequently Asked Questions
clothing
- Any credit card such as Mastercard, Visa, American Express etc.
- Paypal
- TWINT
- Apple and Google Pay
Please allow 24 hours production time for your order to ship out, average shipping times are 1-3 business days excluding holidays.
All prices are in CHF (Swiss Francs).
However, prices automatically adjust based on your location.
Unfortunately not. After placing your order you cannot modify anything as our team will process your order right away.
You can return or exchange products within 14 days of receiving your order. The goods must be in original condition, unused and undamaged. Click here for more infos.
We'll cover the shipping fees for all orders above CHF 100. Otherwise we offer two different shipping options ranging between CHF 7.99 and CHF 9.99.
As soon as we've handed your order to the Swiss Post you'll receive an email with the tracking information.
Currently we only deliver within Switzerland.
However, we are actively working to expand our shipping capabilities. Stay tuned for updates.
Unfortunately not as of now.
There's a size chart in every product description.
You can return or exchange products within 14 days of receiving your order. The goods must be in original condition, unused and undamaged.
Click here for more infos.
Other accessories
All prices are in CHF (Swiss Francs).
However, prices automatically adjust based on your location.
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-21 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at support@sabiduri.com
We offer a 100 % money-back guarantee if the product is NOT defective or damaged. We give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at support@sabiduri.com.
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-21 business days. Longer times if shipped from other than the US.
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Absolutely! Please send us an email to support@sabiduri.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thank you.