Prices are displayed in CHF (Swiss Francs) by default.

Depending on your location, prices may automatically be displayed in your local currency. You can also change your country and currency using the selector on our website.

We offer several secure payment options, including:

• Credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• TWINT (for customers in Switzerland)
• SABIDURI Gift Cards

Available payment methods might vary depending on your location.

Once your payment has been successfully processed, you will receive an order confirmation by email.

If you received an error message but your bank account appears to have been charged, please don't place the order again immediately. First, check whether you received an order confirmation and then contact us if you're still unsure.

Still in doubt? Please contact us, we're happy to check the status of your order for you.

Absolutely! Your SABIDURI Gift Card can be used to pay for all or part of your order.

Simply select SABIDURI Gift Card at checkout and enter your gift card details when prompted.

If the value of your order is higher than the remaining balance on your gift card, you can pay the difference using another available payment method.

Please note that SABIDURI Gift Cards cannot be exchanged for cash and are non-refundable.

Enter your discount code in the designated field at checkout and select Apply.

Please keep in mind:

• Only one discount code can be used per order.
• Discount codes cannot be applied retrospectively after an order has been placed.
• Discount codes may not be valid on sale items, special promotions, deals or SABIDURI Gift Cards.
• If an item goes on sale after you have purchased it, we cannot apply the discount retrospectively.

Worldwide. Wherever you are on your journey, SABIDURI is here to meet you.

Yes. Shipping is always FREE on every SABIDURI order, worldwide.

There is no minimum order value and no additional shipping fee at checkout.

Most orders are prepared and shipped within 7–21 business days. Once your order has been shipped, you will receive a confirmation email with tracking information whenever tracking is available.

Please note that delivery times may occasionally be longer during particularly busy periods, holidays or special promotions.

Due to the high volume of Tarot Deck orders, the SABIDURI Tarot Deck is shipped at the end of each month.

Once shipped, your Tarot Deck will arrive within 7 business days.

Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information when tracking is available.

Please allow a little time for tracking information to become active after the parcel has been handed over to the carrier.

Usually, NO. Customs fees and import duties are not normally expected or charged on SABIDURI orders. However, depending on your country and local customs regulations, rare additional charges may apply.

Any customs fees, import duties, or similar charges imposed by the destination country are the responsibility of the customer, as these regulations are outside of SABIDURI's control.

If you notice that you entered an incorrect address, please contact us as soon as possible, including your order number and the correct address. We might be able to update the address if your order has not yet been processed.

Once your order has been processed or shipped, we may no longer be able to make changes. For this reason, please always double-check your details before completing your order.

First, check your tracking information if tracking is available.

If your tracking information has not been updated for several business days, or your order appears to be significantly delayed, get in touch with your order number and delivery details.

We'll be happy to look into it with you.

It's simple:

1. Choose the pieces that call to you and add them to your cart.
2. Review your selection and proceed to checkout.
3. Enter your shipping and contact information carefully.
4. Choose your preferred payment method.
5. Review your order and accept our terms and conditions.
6. Place your order.

And just like that, your SABIDURI journey begins. 

You can request to cancel your order within 24 hours of placing it. After this period, your order might already be in processing, and we might no longer be able to modify or cancel it.

Please contact us as quickly as possible and include your order number.

Once an order has been shipped, it can no longer be cancelled, but you may be able to return eligible items after delivery according to our return policy.

If your order was unsuccessful, it might have been automatically cancelled, and no payment should have been completed.

If you're unsure whether your order went through, check whether you received an order confirmation email and whether your payment was processed.

Still unsure? Contact us, and we'll be happy to check for you.

First, check your spam, junk or promotions folder. If you still haven't received your confirmation after a reasonable amount of time but your payment was successfully processed, please contact us with your name and order details.

We'll look into it for you.

If you're looking for something specific and cannot find it on our website, feel free to contact us. We'll be happy to see how we can help!

Yes. Eligible items can be returned within 14 days of delivery.

Returned items must be:

• Unused and in their original condition
• Undamaged
• Returned with their original tags attached
• Properly packaged

Please register your return through our return portal before sending anything back.

No. While shipping to you is always free, the cost of returning an item to SABIDURI is the responsibility of the customer.

Once your return reaches us, please allow time for it to be received and inspected. After your return has been processed, your refund will be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

NO, SABIDURI Gift Cards are non-refundable and cannot be returned. Please carefully check the gift card value before completing your purchase.

Yes. Sale items might still be returned within the applicable 14-day return period, provided they meet our return requirements.

You might use suitable alternative packaging if the original packaging is no longer available. However, the item must still be returned safely, in its original condition, and with all required tags attached.

If the original product tag has been removed, the return might no longer be accepted.

Yes, you may return items from multiple orders in the same parcel. However, each order must be registered separately through our Return Portal, and each order number should be clearly identifiable.

We recommend keeping your return confirmation and tracking information until all returns have been fully processed.

We're here to help, so please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging, when relevant

We'll review the situation and help find the best solution.

If something isn't right with your SABIDURI piece, please contact us. If the issue occurs within the applicable warranty period, we'll review your case and provide the most appropriate solution.

Please include your order number and photos of the item when contacting us.

Our current warranty periods are:

• Clothing: 4 weeks for items that become unwearable after washing according to the care instructions.
• Stainless steel jewellery: 6 months for tarnishing.
• Other SABIDURI products: 8 weeks.

The warranty does not cover normal wear and tear, misuse, accidental damage or improper care.

If you're unsure whether your situation is covered, simply contact us. We'll be happy to take a look.

Discount codes generally cannot be combined with sale prices, special deals, promotions or SABIDURI Gift Cards unless otherwise stated.

Unfortunately, discounts cannot be applied retrospectively. If an item goes on sale after you have placed your order, we cannot refund the difference.

First, make sure:

• The code has been entered correctly.
• The code has not expired.
• The products in your cart are eligible.
• The code is not being combined with another promotion.
• You are not trying to use it on a SABIDURI Gift Card or excluded item.

You can also try refreshing your browser, using a private/incognito window or trying another device.

Still not working? Get in touch with us and tell us which code you're trying to use.

During major promotions, launches or particularly busy periods, order processing may take a little longer than usual. We appreciate your patience while we carefully prepare your order.

When a product has different size options, you'll find the relevant size guide in the product description. We recommend checking the measurements before placing your order.

Our jewellery is primarily made from premium stainless steel. Specific materials and product details can vary from piece to piece, so please always check the product specifications for the item you're interested in.

Our clothing pieces are made from 50% cotton and 50% polyester from Brazil. You can learn more about our approach and commitments through our Commitments page.

The SABIDURI Tarot Deck is made from high-quality 350gsm premium cardstock, designed for durability, with elegant gold-gilt edges.

You'll find the most accurate material and product information directly in the product specifications on each product page.

Of course, some questions are meant to be asked.✨ If you couldn't find what you were looking for here, reach out to us at: support@sabiduri.com.

Please include your order number, if you have one, and clearly explain what you need help with.

We receive a high volume of messages, so providing all the relevant information from the beginning helps us get back to you as quickly as possible.